Customer Journey for Thalys
Posted 1 year ago and submitted by Marco Jeurissen | Share link:


Recently, I finished this customer journey for Havas Media and Thalys.
I was asked to give it an optimistic, slightly cartoonish look. It shows the amount of time it takes customers to plan and finally book a trip, choosing options and sources influencing those choices as well as the general feeling people get in each phase of the journey; from optimistic and full of fantasy when first thinking of a city trip, to a little bit tense when planning it, to finally feeling proud of accomplishing the booking and going there by train.

Marco Jeurissen
Melick, Netherlands
Tel: +31(0)6 18129499…

Turning complexity and abstract themes to clever images that tell the story, often with a subtle sense of humour, that’s my cup of tea. Single images, explanative comics or proce… Show more.

Message Marco
Profile updated 7th December, 2017
Member since 24th February, 2016
MGL, Research World, Havas Media, Transfer Magazine, DDB Tribal, Mammoet, Cuypershuis, Malmberg, Noordhoff, RGB Media, In-Beeld, Vilans, Management Team, Zwijsen, ao.